Terms & Conditions

NB by placing an order, you agree to abide by the following conditions

Ordering Procedures & Payments

ALL payments must be made in advance directly into our account, or by debit/credit card. For card payments, payment can be made via the shopping cart on our website click and collect service, or we will send a payment link to your email address. We do not hold payment card details at any time.

When ordering alcohol through online platforms, in person or on the phone, an age verification check will be performed.

If we are unsure the customer is over 18, we operate a challenge 25 policy. If you (the customer) is under 25, we will ask for proof of age. (Only the below will be accepted)

– Driving License

– Passport

– ID card with photo and hologram

We ask for photo evidence of the above ID, with the customer holding the ID to ensure it is genuine. Your details will only be held for the purposes of ID confirmation and to complete your order.

There shall be no off sale of single cans or bottles of beer, lager, cider or soft drinks.

Delivering Procedures

All of our drivers are trained on how to deliver, considering the safety of the driver and the customer and licensing law

We will NOT leave the delivery with anyone except the person that is verified over the age of 18 and that made the order.

NO delivery is left, without absolute confirmation it is the correct person and address. Our drivers will ALWAYS ask to see your ID and for you to sign to accept that you are happy with your delivery.

No part orders will be left at any time, we will re-deliver the complete order if necessary.

 

Delivery charges

A £3 charge will apply to all deliveries. The minimum order value for deliveries is £40.

There will be no charge for collections OR delivered orders with a value of more than £100.

A further delivery charge of £3 will apply to any re-delivery due to the customer not being present for originally agreed time window.

We currently ONLY operate a delivery option inside BH postcodes.

ALL delivery and collection time windows will be agreed on confirmation of order.

 

Licensing objectives

 

The prevention of crime and disorder

All payments are made directly in advance with a debit or credit card or BACS, so no cash will be exchanged at the door for safety.

To avoid theft, our registered trained delivery drivers will ensure the delivery is accepted by the correct person before setting off.

Our drivers have been trained to NOT deliver to intoxicated or abusive customers.

Any customer that is refused an order due to be being intoxicated or abusive will be banned from ordering again.

Our drivers carry a refusal (no delivery) record sheet in the vans.

 

The prevention of public nuisance

Our drivers will be careful with parking, when delivering to the public, and will ensure they are not blocking roads and leave ample walkways on the public footpaths.

 

The protection of children from harm

We operate a strict challenge 25 policy (If we are unsure of the age of the person ordering, we ask for DOB and photo proof of ID to be emailed/texted over)

No alcohol deliveries will be left with minors.